| 036a | XA-DE |
| 037b | eng |
| 077a | 392236893 Druckausg.: ‡¬The¬ road to a modern IT factory |
| 087q | 978-3-642-40218-0 |
| 100 | Abolhassan, Ferri |
| 331 | ¬The¬ Road to a Modern IT Factory |
| 335 | Industrialization – Automation – Optimization |
| 410 | Berlin, Heidelberg |
| 412 | Springer Berlin Heidelberg |
| 425 | 2014 |
| 425a | 2014 |
| 433 | Online-Ressource (XX, 210 p. 61 illus, online resource) |
| 451b | Management for Professionals |
| 501 | Description based upon print version of record |
| 517 | Contents; List of Contributors; 1: Introduction; 1.1 No Progress Without IT Industrialization; 1.2 Cost-Efficient, but Tailor-Made; 1.3 Keep Going or Quit; 1.4 Creating More Value by Concentrating on Core Competencies; 1.5 As Readily Available as Electricity from the Tap; 1.6 The Future Starts Today; References; Part I: Critical Factors for Successful Global IT Service Organizations; 2: The Challenges of Modern IT; 2.1 Motivation; 2.2 A World in Flux; 2.2.1 Business Models Built on Information Technology; 2.2.2 New Competitors; 2.2.3 The Customer Factor; 2.2.4 Technologies. 2.3 The Evolution of IT2.4 Rethinking the Role of the CIO; 2.4.1 Balancing the Needs of Optimization and Innovation; 2.4.1.1 Challenges in IT Operations; 2.4.1.2 Challenges for Innovation; 2.4.2 The CIO´s Scope of Duties; 2.5 Positioning IT Service Organizations; 2.5.1 Strategies for IT Service Providers; 2.5.1.1 Strategy A: Business Partner; 2.5.1.2 Strategy B: IT Operations/Development Partner; 2.5.2 Critical Success Factors for IT Service Organizations; 2.6 Summary; References; Part II: Industrial Reformation; 3: Transformation in the IT Industry. 3.1 Industry Lifecycles and Competitive Dynamics3.2 Consolidation; 3.3 Sub-industries; 3.4 Globalized Value Chains; 3.5 Industrialization; References; 4: From Project to Product Orientation; 4.1 New Opportunities for Standardization; 4.2 Segmenting User Requirements; 4.3 Product Standardization; 4.4 Organizational Changes; References; 5: The IT Product Factory; 5.1 The Arrival of Lean in IT; 5.2 Optimizing Data Centers; 5.3 International Value Chains; References; 6: Industrialization in IT and Traditional Industries: Similarities and Differences. 6.1 Industrialization: A Short Historical Detour6.2 Customers´ Expectations in Modern Industrialized Markets: Tailor-Made Mass Production; 6.3 Challenges in the Industrialization of IT Services; 6.3.1 Basic Considerations; 6.3.2 The Tension Between Objective and Subjective Quality; 6.3.3 No IT Service Contract Is Ever Fully Watertight; References; Part III: Tools for Short-Term Optimization and Greater Efficiency; 7: Short-Term Quality Improvements; 7.1 Quality Management; 7.1.1 KPIs in Operations; 7.1.2 KPIs in Project Work; 7.2 A 360 Perspective for Top Clients. 7.3 Central Change Advisory Board7.4 Global 24/7 Incident and Problem Management; 8: Optimizing Costs and Efficiency; 8.1 Definitions: Efficiency and Costs; 8.2 Efficiencies and Cost Reductions: The Principles; 8.2.1 Predicting Possible Efficiencies; 8.2.2 Defining the Viable Cost Reductions; 8.2.3 The Perfect Balance Between Efficiency and Savings; 8.3 Possible Interventions; 8.3.1 Improving Efficiency; 8.3.2 Reducing Costs; 9: Governance Models; 9.1 How Tripartite Governance Models Function in Practice; 9.2 Performance Targets and Variable Remuneration; 9.3 The Need for a Central Program. References |
| 527 | Druckausg.: ‡¬The¬ road to a modern IT factory |
| 540a | ISBN 978-3-642-40219-7 |
| 700 | |UF |
| 700 | |COM039000 |
| 700 | |KJQ |
| 700 | |BUS083000 |
| 700b | |004.0685 |
| 700b | |650 |
| 700b | |658.05 |
| 700b | | 658.4038 |
| 700c | |HF54.5-54.56 |
| 700g | 1272613658 SR 770 |
| 700g | 1270877542 QP 345 |
| 700m | |650 |
| 750 | Part 1: Critical Factors for Successful Global IT Service Organizations -- Part 2: Industrial Reformation -- Part 3: Tools for Immediate Optimization and Greater Efficiency -- Part 4: Structural Changes -- Part 5: Innovation Ecosystem -- Part 6: A Route for Industrial IT Production. |
| 753 | IT is currently going through one of its most critical phases of transformation. IT vendors and IT service organizations are revolutionizing their production and service processes, adopting industrial practices. It is only through the consistent transformation into factory-like structures that quality, effectiveness and efficiency can be increased. By integrating professional concepts and methods taken from the context of industrial production, it is possible to meet functional and qualitative requirements from the departments and therefore from the end user. On top of that this new paradigm enables the implementation of optimal processes in the organization. An interdisciplinary team of authors addresses the current challenges for global IT services organizations and describes the process of IT industrialization. The transformation of the IT industry towards the model of an IT factory is the core theme of this book, which takes the latest findings from applied research, consulting and IT business practices and combines them into a consistent and innovative approach to IT services. |
| 902s | 209142006 Unternehmen |
| 902s | 208968547 Informationstechnik |
| 902s | 209594764 Outsourcing |
| 902s | 212497324 Effizienzsteigerung |
| 907s | 210086041 Softwareindustrie |
| 907s | 208897224 Dienstleistungsbetrieb |
| 907s | 208967877 Industrialisierung |
| 907s | 209868775 Innovationsmanagement |
| 907s | 211545635 Prozessmanagement |
| 012 | 405480377 |
| 081 | Abolhassan, Ferri: ¬The¬ Road to a Modern IT Factory |
| 100 | Springer E-Book |
| 125a | Elektronischer Volltext - Campuslizenz |
| 655e | $uhttp://dx.doi.org/10.1007/978-3-642-40219-7 |
