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Advances in Services Innovations
Kategorie	Beschreibung
036a	XA-DE
037b	eng
077a	251051552 Buchausg. u.d.T.: ‡Advances in services innovations
087q	978-3-540-29858-8
100b	Spath, Dieter
104b	Fähnrich, Klaus-Peter
331	Advances in Services Innovations
410	Berlin, Heidelberg
412	Springer-Verlag Berlin Heidelberg
425	2007
425a	2007
433	Online-Ressource (VIII, 312 p. 106 illus, digital)
451b	SpringerLink. Bücher
501	International conference proceedings
501	Includes bibliographical references and indexes
517	Preface; CONTENTS; I Service Engineering; Service Engineering: State of the Art and Future Trends; The Palm/Erlang-A Queue, with Applications to Call Centers; The Design and Development of Industrial Service Work; An Engineering Tool for the Conceptual Design of Service Systems; Integrated Development of Software and Service; II Service Management; From Service Mnagement towards Service Competence; Innovation and Learning in Services - The Involvement of Employees; Managing Service Networks' Success; Success Factors in New Service Development and Value Creation through Services. III Service MarketingSustainable Advantages in Service Industries; Satisfaction Measurement within the Customer Relationship Life Cycle; IV Sustainable Service Research; Strengthening the Services Sector - Needs for Action and Research; Standardisation in the Service Sector for Global Markets; Research and Development for a Sustainable Services Sector; Future Research and Needs for Action; Index of Authors; Index
527	Buchausg. u.d.T.: ‡Advances in services innovations
540a	ISBN 978-3-540-29860-1
700	\|TGP
700	\|TEC009060
700b	\|658.8
700b	\|338.7/61
700b	\|670
700b	\|650
700c	\|T55.4-60.8
700g	1271482568 QQ 250
700x	\|00
750	The book documents the state of the art in Services Science. It combines contributions in Service Engineering, Service Management and Service Marketing and helps to develop a roadmap for future R and D activities in these fields. The book is written for researchers in engineering and management.
753	Documents the state-of-the-art in Services Science. Written for researchers in engineering and management, this book combines the contributions in Service Engineering, Service Management and Service Marketing and also helps to develop a roadmap for future R and D activities in these fields
902s	208897232 Dienstleistungssektor
902s	209868775 Innovationsmanagement
902s	210112166 Erfolgsfaktor
907s	209868775 Innovationsmanagement
907s	210112166 Erfolgsfaktor
012	26436922X
081	Advances in Services Innovations
100	Springer E-Book
125a	Elektronischer Volltext - Campuslizenz
655e	$uhttp://dx.doi.org/10.1007/978-3-540-29860-1