- Hauptmenü-

Katalogdatenanzeige

Zero Outage: Putting ICT Quality First in the Digital Era

Kataloginformation Katalogdatensatz500251468 .

Kataloginformation
Feldname	Details
Vorliegende Sprache	eng
ISBN	978-3-319-53738-2
Name	Kasulke, Stephan
Name	Bensch, Jasmin
Name ANZEIGE DER KETTE	Bensch, Jasmin
T I T E L	Zero Outage
Zusatz zum Titel	Putting ICT Quality First in the Digital Era
Verlagsort	Cham ; s.l.
Verlag	Springer International Publishing
Erscheinungsjahr	2017
Erscheinungsjahr	2017
Umfang	Online-Ressource (XVII, 174 p, online resource)
Reihe	Management for Professionals
Titelhinweis	Druckausg.ISBN: 978-3-319-53738-2
ISBN	ISBN 978-3-319-53739-9
Klassifikation	KJQ
	BUS083000
	658.4038
	HD30.2
	QP 345
	ZG 9270
Kurzbeschreibung	This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach. Contents · Operational quality: Zero Outage in change, incident and problem management · The Zero Outage Quality Roadmap: Identifying and proactively managing outage risks · Quality in projects: Pain points, early warning systems, de-escalation · Compliance and security: Mastering legal requirements · From customer perception to customer satisfaction · End-to-end quality can be achieved only in collaboration with partners and suppliers · “Zero error” attitude: Entrenching Zero Outage in the corporate culture With a foreword by Dr. Ferri Abolhassan, Director of Telekom Deutschland GmbH. He has been an initiator of Zero Outage. The Authors Stephan Kasulke has been Senior Vice President Quality at T-Systems since 2012. In this role, he manages the worldwide Zero Outage program, which brings improvements to the quality of operations and projects. Jasmin Bensch is Executive Consultant ITIL and Head of Line Office Quality at T-Systems. She has many years of experience in process design and in the optimization of IT outsourcing processes
2. Kurzbeschreibung	Introduction - Zero Outage as a Guiding Principle for IT -- Different Perspectives on Quality -- ISO, ITIL & Co - A Baseline and Orientation How To -- Focus on Quality - Trends and Realities of Business -- Building a Solid Foundation: The Four Comerstones of Quality Management -- Quality in the Organization: From Individual Functions to a Zero Outage Organization -- Operational Quality: Zero Outage Ensures Reliability and Sustainability -- The Zero Outage Quality Roadmap: Ensuring Quality Step by Step -- Quality in Projects: Achieving Success through Standards and Transparency -- From Customer Perspective to Customer Satisfaction -- The Challenge of Statutory Regulations -- Ensuring Maximum Security -- Business Continuity Management: Managing Crises Successfully -- Partners and Supplier Management: Achieving Success Together -- Initiating and Growing a Zero Outage Culture -- Summary
1. Schlagwortkette	Informationstechnik
	Dienstleistungsbetrieb
	Ausfall <Technik>
	Funktionssicherheit
ANZEIGE DER KETTE	Informationstechnik -- Dienstleistungsbetrieb -- Ausfall -- Funktionssicherheit
SWB-Titel-Idn	488869935
Signatur	Springer E-Book
Bemerkungen	Elektronischer Volltext - Campuslizenz
Elektronische Adresse	$uhttp://dx.doi.org/10.1007/978-3-319-53739-9
Internetseite / Link	Volltext
Siehe auch	Volltext
Siehe auch	Cover

ISBD-Anzeige Katalogdatensatz500251468

Kategorien-Anzeige Katalogdatensatz500251468

Titel zur Titelsammlung hinzufügen Katalogdatensatz500251468

Kataloginformation500251468 Datensatzanfang . Kataloginformation500251468 Seitenanfang .

Titel vormerken Katalogdatensatz500251468

Vollanzeige Katalogdaten

Auf diesem Bildschirm erhalten Sie Katalog- und Exemplarinformationen zum ausgewählten Titel.

Im Bereich Kataloginformation werden die bibliographischen Details angezeigt. Per Klick auf Hyperlink-Begriffe wie Schlagwörter, Autoren, Reihen, Körperschaften und Klassifikationen können Sie sich weitere Titel des gewählten Begriffes anzeigen lassen.

Der Bereich Exemplarinformationen enthält zum einen Angaben über den Standort und die Verfügbarkeit der Exemplare. Zum anderen haben Sie die Möglichkeit, ausgeliehene Exemplare vorzumerken oder Exemplare aus dem Magazin zu bestellen.